How to say “Politely redirect a request” professionally

Level 1: Thank you for considering me for this. Based on my current project commitments and our team's resource allocation, I believe [Colleague's Name] or [Department Name] might be better positioned to provide the most efficient support for this particular request.

Level 2: I appreciate you entrusting me with this; however, my current bandwidth is fully allocated to [Project A] and [Project B], both critical path items. To ensure optimal progress on your request, I'd recommend engaging [Colleague's Name] whose expertise aligns more directly with this area, or perhaps rerouting through the standard [Department] intake process.

Level 3: Per the recently updated RACI matrix for this initiative, [Colleague's Name] is explicitly designated as 'Responsible' for tasks of this nature. To maintain procedural integrity and ensure proper documentation for audit purposes, forwarding this request to them would align with our established operational guidelines.

Level 4: While I understand the urgency, this request falls outside my current project scope and expertise. To avoid delays and ensure the best outcome, I advise reaching out to [Colleague's Name] or the [Relevant Department] directly, as they possess the necessary resources and mandate for this.

Level 5: Not my problem.

Level 1: Thank you for this request. To ensure we address this effectively, this type of inquiry typically goes through [Account Manager's Name] or our dedicated support portal for proper tracking and prioritization.

Level 2: We appreciate you bringing this to our attention. To ensure all requests are handled with the highest level of care and aligned with our service agreement, please direct this to [Account Manager's Name] who will then coordinate the necessary internal resources for you.

Level 3: Per the agreed-upon Statement of Work (SOW) signed on [Date], this specific functionality falls outside the current project scope. For any new requirements, kindly submit a Change Request via [Official Channel], which [Account Manager's Name] will then process for review and potential prioritization.

Level 4: This request is outside the scope of our current engagement. Please contact [Account Manager's Name] to discuss how this new requirement can be formally incorporated and planned.

Level 5: Read the contract.

Level 1: Thanks for thinking of me. For this specific type of task, [Colleague's Name] or the [Relevant Team] would be the most appropriate contact, as they manage that workflow directly.

Level 2: I appreciate you reaching out. My focus is currently dedicated to [my core project]. Given the nature of this request, I recommend you connect with [Colleague's Name], who has more direct visibility into that particular process and can assist more efficiently.

Level 3: Based on our last team-wide 'Operational Efficiency & Workload Distribution' seminar, tasks of this exact specification are now routed through [Colleague's Name]'s queue. To ensure compliance with our newly implemented process improvements, I'd advise directing your query there.

Level 4: I cannot take this on. This falls within [Colleague's Name]'s responsibilities, and I encourage you to address them directly. My current commitments prevent me from diverting focus.

Level 5: Do it yourself.