How to say “Refer to maintenance” professionally

Level 1: Thank you for bringing this to my attention. Given that this concerns a physical facility issue, I recommend logging a ticket directly with the maintenance department. They are best equipped to handle physical infrastructure matters promptly and efficiently.

Level 2: I appreciate you flagging this situation. For optimal resolution of physical plant matters, our established protocol directs these requests to the designated maintenance portal. I can certainly provide you with the direct link for future reference if that would be beneficial.

Level 3: Under the established operational framework, specifically Section 3.1.b, 'Physical Asset Remediation,' issues of this nature are explicitly within the purview of Facility Operations. While I acknowledge the urgency, my current project deliverables align with [Your Project], as outlined in our last sprint review.

Level 4: This is a maintenance issue. My expertise and allocated time are focused on [Your Core Responsibility], and diverting resources to facility management will directly impact our [Project Deadline/KPI]. Please ensure it is routed through the proper channels to avoid delays.

Level 5: Not my job.

Level 1: Thank you for bringing this to our attention. This appears to be an issue concerning the physical environment or equipment, which falls under our internal facilities management. We will escalate this directly to the appropriate department to ensure a swift resolution.

Level 2: We appreciate your vigilance in identifying this. To ensure the quickest resolution for physical infrastructure concerns, our process involves routing these directly to our dedicated maintenance team. We will initiate that request on your behalf immediately.

Level 3: While our Statement of Work clearly delineates [Our Services], physical asset integrity falls under your direct operational oversight. We can, however, provide you with the contact information for our internal facilities team, whose services are, regrettably, not included in your current contract.

Level 4: This is a facilities issue, not a service we provide under our current agreement. We will advise our internal team, but you will need to follow up directly with your designated facilities contact for resolution.

Level 5: Not our problem.

Level 1: For issues related to building infrastructure or equipment, the appropriate contact would be our maintenance department. You can log a ticket through the facilities portal, and they will assign someone to address it directly.

Level 2: I understand you're experiencing an issue with the [item]. To ensure it's handled by the specialists, I'd suggest submitting a request directly to maintenance. They have the specific tools and expertise for these matters.

Level 3: While I appreciate you thinking of me, my operational charter delineates my responsibilities to [Your Team's Focus]. Per the company's established 'Service Request Matrix,' all non-IT physical plant disruptions are to be escalated directly to Facility Services.

Level 4: That is a maintenance item, and I am not maintenance. You need to contact them directly; I cannot assist with this, as it is outside my role.

Level 5: Figure it out.