How to say “Refer to service professional” professionally

Level 1: Thank you for bringing this to my attention. Given the specialized nature of this request, I believe [Relevant Department/External Vendor] would be best equipped to address it effectively. I can help facilitate the connection if needed.

Level 2: I've reviewed this and determined it falls squarely within the expertise of our [Specific Team/External Partner]. To ensure optimal outcomes and compliance, I recommend we engage them directly for this particular task. I'm happy to provide their contact information.

Level 3: Per our established RACI matrix, this specific deliverable is clearly 'Accountable' to [Relevant Department/Vendor Name]. Attempting to handle this outside of their designated scope would introduce unnecessary risk and deviate from our defined project governance. I've already drafted a handover memo for your approval.

Level 4: This task requires specific expertise that is outside my current role and skillset. To prevent potential issues and ensure proper execution, it must be handled by a qualified service professional or specialized team. I cannot proceed with this request myself.

Level 5: That's not my job.

Level 1: Thank you for your inquiry. This specific request falls outside the scope of our current agreement/service offering. For assistance with this, I recommend you engage with a specialized [Type of Professional] professional.

Level 2: We appreciate you raising this. To ensure the highest quality and compliance for [specific issue], it would be best addressed by a dedicated [Type of Professional] expert. Our services are focused on [Your Core Service], but we can provide general guidance on where to find such specialists.

Level 3: While we value your ambition to expand the project's parameters, this particular requirement was meticulously defined as outside the Statement of Work (SOW) during our initial scoping phase. Engaging a separate, qualified [Type of Professional] will ensure adherence to agreed-upon deliverables and prevent scope creep. Our billing reflects only the services previously contracted.

Level 4: This request is not covered by our existing contract and requires specific expertise we do not provide. You will need to secure the services of an independent [Type of Professional] to address this. We cannot proceed with this on our end.

Level 5: Read the contract.

Level 1: Thanks for reaching out! For this particular issue, I'd recommend connecting with [Name/Department] as they specialize in that area and can provide the most accurate assistance. Let me know if you need their contact details.

Level 2: While I appreciate you thinking of me, my current focus is on [Your Project/Task]. To ensure you get the best and quickest resolution, I suggest reaching out to [Name/Department], who holds the direct expertise in this domain. They'll be able to help you efficiently.

Level 3: Ah, yes, this falls under the umbrella of 'Things We Pay Other People To Do.' I recall it being explicitly outlined in the [Departmental Service Agreement/Onboarding Document] as a [Specific Role]'s responsibility. You'll find their contact listed in the [Internal Directory/Confluence Page].

Level 4: My role does not cover this type of request. You will need to contact [Name/Department] directly for assistance, as they are the designated experts for this matter. I am unable to help with this.

Level 5: Figure it out yourself.