OTIOSE/THE DISPOSABLE INDEX/Intercom

Tech Layoff Tracker & Corporate Hypocrisy Database (2020-2026)

Layoffs & Culture at Intercom

Support

THE NUMBERS

-212 EMPTOTAL DISCARDED

0.1%WORKFORCE IMPACT

THE SCALE

REDUCED BY 0.1%

PEAK WORKFORCE (EST.)180,212 EMP

CURRENT WORKFORCE180,000 EMP

HISTORY

-124 EMP(2022.11)

"slower growth than normal"

💀 TRANSLATION: A convenient external excuse to cut overhead.
🩸 LIKELY CASUALTIES (AI ESTIMATE):🔴Recruiting & HR (90%) ─ Reason: Hiring freeze, role obsolete.
🔴Sales & Marketing (80%) ─ Reason: Underperforming reps, growth targets unmet.
🟡Customer Success/Support (75%) ─ Reason: Client churn, fewer new customers.
🤡 CORPORATE BS LEVEL:
85%

📰 VIEW SOURCE →

-49 EMP(2022.09)

"Workforce adjustment or organizational change."

🩸 LIKELY CASUALTIES (AI ESTIMATE):🔴Recruiting & Talent Acquisition (90%) ─ Reason: Hiring surge ended, redundant recruiters.
🔴Sales Development Representatives (SDRs) (80%) ─ Reason: Inefficient lead generation, scrutinize CAC.
🟡Non-Core Product/Program Management (70%) ─ Reason: Overhead reduction, leaner project execution.
🤷 CORPORATE BS LEVEL:N/A

📰 VIEW SOURCE →

-39 EMP(2020.05)

"Relocating roles to Dublin"

🩸 LIKELY CASUALTIES (AI ESTIMATE):🔴Customer Support Representatives (90%) ─ Reason: Direct operational cost reduction; cheaper labor pool.
🔴Sales Development Representatives (85%) ─ Reason: Cost-effective scaling; consolidate lead generation.
🔴General & Administrative (80%) ─ Reason: Office consolidation; local support redundancy.
🤡 CORPORATE BS LEVEL:
85%

📰 VIEW SOURCE →

Intercom has eliminated a total of 212 positions across 3 workforce events.

Layoffs & Culture at Intercom

THE NUMBERS

THE SCALE

HISTORY

Other Big Tech Layoffs